| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Qualification OthersExp. 4.0 - 8.0. Working Days 6No. Of Opening , 1Pre - Requisites for ing.1 Does the candidate fluent in Marathi Language 2 Is candidate handling a team size of Minimum 1000 employees 3 Is candidate working in any BPO / Customer Service firmJob responsibilities: Develop objectives for the call center s and MIS team s day - to - day activitiesConduct effective resource planning to maximize the productivity of resources Collect and analyze call - center statistics Assume responsibility of budgeting and tracking expensesHire , coach and provide training personnel to maintain high customer service standards Monitor and improve ordering , telephone handling and other proceduresEvaluate performance with key metrics Prepare reports for different departments or upper managementRequirements for the Job:Proven experience as call center manager and have handled a team size of Minimum 1000 employeesExperience of 4 to 6 yrs in customer service is required Knowledge of performance evaluation and customer service metrics Solid understanding of reporting and budgeting procedures Experience in basic financial analysis Proficient in MS Office and call center equipment / software programs Outstanding communication and interpersonal skills Excellent organizational and leadership skills with a problem - solving abilityYou will need the right mindset to thrive and grow in a young and enthusiastic firm like ours. You might be a good match if:You have a bias for action - given an option between going ahead without a lot of clarity and not doing anything while waiting for clarity , you always choose the former You have very strong work ethics - you don t worry about work hours or scope of your work , as long as your extra effort helps the team achieve its goals You are a collaborative team player. You value learning from others and teaching others. You realize the importance of interpersonal bonds for the overall success of the team,
Keyskills :
sales soffice customerrelations financialanalysis customerservice resourceplanning