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Center Manager

4.00 to 9.00 Years   Mumbai City   22 Mar, 2024
Aditya Birla Management Corporation Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryMedical / Healthcare
Functional AreaOperations Management / Process AnalysisSales / BD
EmploymentTypeFull-time

Job Description

    Designation: Manager- Operations.EmploymentType: Full TimeJobLocation: Mumbai(Kemps corner).Company - Mpower -Aditya Birla education trust.JobDescription:
    • Plan efficient administrative operations, client appointment scheduling systems & processes, supervisefront desk to ensure daily support operations.
    • Ensure implementation of established service standards & ensure consistent and high quality delivery ofservices at all times
    • Ensure all contracts, records and other documents are documented in accordance with agency ®ulatory standards
    • Supervise and ensure all client records are maintained on the portal as well as in client files Support in development of operational processes & schedules for part time consulting professionals andtherapists
    • Continuously improve on the service delivery standards and SOPs for centre operations.
    • Monitor accuracy of client records & ensure that all the records are completed within the deadlines
    • Track and maintain MIS for daily reports, client appointments, inflow of fees to be sent to management ona timely basis.
    • Client acquisition as targets for the specific centre in collaboration with marketing, events, front office.
    • Collaborate with internal and external teams for infrastructure, AMCs, equipment etc. as may be neededby/ for the centre.
    • Oversee facilities and ensure that infrastructure is maintained.
    • Prepares periodic reports, financial statements and records on centre projects, progress, status or otherspecial reports for management.
    • Prepares budget proposals and recommendations and establishes a budget control system for controllingexpenditures; controls expenditures in accordance with budget allocations.
    • Assist in the development and preparation of the strategy and general business plan for the centre andachieving the companys sales goals.
    • P & L ownership - Monitor expenses and suggest cost-effective alternatives
    • Monthly planning on footfall target based on the data for calling as per the target given along with theexecution plan.
    • To prevent lapse in Quality compliance to ensure closure on non-conformance raised duringQuality/Compliance audits.
    • Setting department targets & goals in coordination with the HOD.
    • Supporting marketing initiatives to improve brand visibility and increase of footfalls to the centre.
    • Assists in the development of the sales plan for use in organizational planning, financial forecasting, budgetsetting and strategic planning.
    • Data Management and Reporting - End to end activity, financial and client reporting for the centre.
    Do check out our company website:www.mpowerminds.comfor more information.

Keyskills :
center managementlead generation

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