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CIB Cash Operations Transaction Processing Manager Associate

6.00 to 9.00 Years   Mumbai City   12 Jun, 2019
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

Please note- to be considered for this role, you may be required to complete a Video Interview Powered by Hirevue. To be considered for this role, you may be required to complete a video interview powered by HireVueThe Transaction Processing Associate will be responsible for managing BAU for Client Testing workspace. Additionally he will work with the technology team on new enhancements and functionalities, and partnering with the Donor Location, Client Service teams and other stakeholdersThe Associate will support Management team to ensure operational environment is aligned with the Business strategy effectively, meeting service delivery and financial goals. He/She will support projects from an Operations perspective, building and reviewing requirements and Operational procedures for new products in the location, utilizing own technical detail on BAU processes in Operations and elsewhere and leveraging other SME expertise to complement where required to complete knowledge set. Requirements:

  • Experience in operational areas within financial institutions; High level of operational excellence for the team (measured in terms of timeliness and accuracy of service delivery)
  • Strengthen and monitor control environment and ensure nil Errors, Fines & Loses
  • Will be responsible for handling 5 10 transaction processing specialists involved in processing of cash transactions on core systems based on instructions received from clients
  • Experience of the daily team management, ensuring all deliverables and SLAs completed correctly and issued to clients per timetable
  • To provide timely information to stakeholders and clients on pending requests and possible impacts to other processes.
  • Respond to client services//internal queries in a timely fashion to ensure all queries are logged and resolved within the appropriate time frame
  • To identify and escalate issues in a prompt and timely manner which may impact service
  • Takes ownership and accountability to ensure service to the clients/brokers/internal hubs remains as per expectations
  • Identify and implement cost save measures
  • Adopt best practices by partnering with other transaction processing teams
  • Work closely within the team to ensure all the daily activities and checklists are completed
  • Leverage technology by means of system enhancements
  • To understand Training Needs / Solutions and implement the same to maintain team skill sets and mobility
  • Expectation management of Direct reports as well as staff to maintain team morale
  • Escalate issues and challenges on time.
  • Active participation in new projects.
  • Maintain control of the environment in respect of JPM policies and the local regulatory rules
  • Bachelors Degree with 6+ Years of Experience in a Bank/ Operations / Finance/Technology. 3+ years of Team handling experience
  • Must have advanced knowledge and proven results with regards to macros, Visual Basics, QTP other coding language.
  • Good Communication skills - both written and verbal Good Interpersonal Skills
  • Needs to be a team player.
  • Proactive and self Starter with ability to manage commitments;
  • Good interpersonal skills to be able to communicate internally or externally and at all levels.
  • A proactive approach to problem solving.
  • Local business knowledge in Core Cash and Trade products
  • Background in controls and operational risks;
  • Will need to work in US shift timings.
  • Strong Microsoft Knowledge essential
,

Keyskills :
ransactionprocessing

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