CIB - WHOLESALE PAYMENTS OPERATIONS - Network Management - Business & Operations Manager - Associate

Job Description

Cross Product Change Services (CPCS) is a change delivery organisation within the CIB s Digital & Platform Services (D&PS) that provides integrated change, testing and implementation support to CIB stakeholders. CPCS capabilities include end-to-end test management and automation, business analysis, data analytics and program management, which are tailored to enable strategic initiatives in the Wholesale Payments, Markets and Securities Services businesses, as well as cross-business functions such as Network Management and Client Onboarding (Client Tax & WKO).LOB DescriptionNetwork Management is a central function within the Digital & Platform Services organization responsible for managing the J.P. Morgans Lines of Business ( LOBs ) relationships with their network of local market participants and market infrastructures. Set up as a global organization with over 180 resources covering the following functions: Cash & Securities Network Management; Network Client Consulting and Network Services. Lines of Business supported by Network Management include: Corporate & Investment Bank: Global Markets; Securities Services; Wholesale Payments; Asset & Wealth Management; Commercial Bank and Consumer & Community Banking.Role DescriptionJ.P. Morgan is seeking an Associate to join CPCS working within an agile team or component structure comprising of Product, Operations, Technology and UAT representatives. A Senior Business Analyst will help elaborate strategic business and operations requirements for one or more business initiatives. Responsibilities

• Articulate and document process flows including customer interactions, operational intervention, end to end flows, data handoffs, etc.
• Understand client, market and regulatory requirements, their current product usage and prioritise the requirements based on data analysis and strategic business need.
• Perform impact analysis for business initiatives to ascertain partner business groups that will consequently be required to undergo technical or operational process change.
• Define functional and non-functional business requirements for development and commercialisation in order to meet business targets.
• Analyse and elaborate product features and operational, regulatory and compliance, UI, reporting and sanctions screening requirements.
• Conduct walk through and training sessions to update stakeholders and user groups.
• Analyse defects by prioritising and exploring alternative solutions.

Functional and Technical Expertise

• Relevant experience within the Financial Services industry supporting multiple LOB s delivering in a highly complex, pressurised and high-volume environment.
• Expertise in Agile project delivery methodology and skills to learn and work with evolving methodologies.
• Ability to work with the minimum of supervision on day-to-day activities.
• Sound understanding of Operational and Exceptions Processes required.
• Extensive requirements analysis, elaboration and documentation skills required.
• Exposure to business process smart tools i.e. Signavio, Nintex, Mendix or similar low code tools would be an advantage.
• Exposure to UX / UI Design Tools would be desirable.
• Experience with frameworks such as Cucumber, Gherkin and Behavior Driven Development (BDD) would be an advantage.

Problem Solving and Analysis

• Highly skilled at problem solving, ability to scope and provide structure to complex issues, rapidly learn unfamiliar processes, and provide insightful and timely remediation.
• Excellent attention to detail so errors can be prevented, and redundancies / opportunities highlighted.
• Ability to keep sight of the overall context and remain centred on the strategic picture, identify areas of opportunity for process improvement and build out recommendation to proceed.
• Ability to use effective systemic data focussed reporting to support program reporting.
• Advanced numeracy and Microsoft skills.

Communication

• Very strong communication skills with the ability to provide clear and succinct verbal updates on their work to team members, colleagues, senior heads, executives, and clients.
• Ability to liaise effectively between lines of business with empathy and understanding to achieve the common and strategic goal as a team.
• PowerPoint / Pitch Pro skills - able to create professional slides and structure presentations with minimal input and need for secondary review.
• Collaboratively contributes to program updates, Project and team meetings.

Working Style and Influence

• Ability to build and nurture effective and lasting relationships with colleagues, team members and stakeholders across multiple business lines and global locations.
• Ability to work collaboratively and with effective influencing skills to achieve positive outcomes.
• Able to work comfortably and confidently under pressure to achieve target deadlines.
• Ability to work on a hands-on basis and not limit oneself to only tracking and reporting milestones.
• Confident to raise concerns with management team and support resolution.
• Effective change management skills. Ability to support & adapt within a changing environment.
• Self-starter, able to work autonomously, with strong time management skills.

Qualifications

• Batchelor degree (with relevant experience) preferred.
• Prior BA work experience in banking / financial services Industries is highly desirable
• Project / Agile methodology Qualification preferred.
• Worked in CIB business function ie: Global Markets, Middle Office, Wholesale Payments or Securities Services.
• Proven and evidenced successful senior business analyst experience.

,

Keyskills :
salesdeliverycustomer relationsmarketingmanagementstrong communication skillsdata analysismiddle officedata analyticstest managementproblem solving