Client Lead

Job Description

Position at GroupMOverview of job: Essence, part of GroupM, is a global data and measurement - driven agency whose mission is to make advertising more valuable to the world. Clients include Google, Flipkart, Nandos and the Financial Times. The agency is more than 2000 people strong, manages over $3. 6B in annualized media spend and deploys campaigns in 71 markets via its global offices throughout North America, EMEA and APAC. We are currently looking for a Client Lead to join us. In this role, you will be responsible for one or more assigned accounts while helping in developing and couching a team. Reporting of the role: This role reports to MD India 3 best things about the job: A fun and dynamic environment that combines the best of being entrepreneurial whilst at the same time being part of the largest media company in the world. Good exposure to a variety of client portfolios , which will be valuable for your career portfolio. The opportunity to be part of the driving force for the group s continuous improvement and growth as a media professional. Measures of success - In three months: Grasped the client portfolio operationally and ensure that day - to - day client servicing needs are met. Demonstrated to direct reports (Managers, Planners, Senior Buyers) the capability and know - how to guide them and to add value to what they do on a day - to - day basis. In six months: Fostered strong client relationships across the client portfolio for self and team and already have a strong understanding of the client s key business requirements. Demonstrated the ability to guide and coach team, helping them improve their strategic thinking skills and capabilities as well as their digital, data and content knowledge. In 12 months : Demonstrated the ability to develop and diversify clients and translate them into commercial opportunities. Successfully sold in an out - of - scope project and/ or participated in a winning new business pitch What your day job looks like at Essence: Own and maintain relationship with primary client point of contact and build relationships with senior and VP clientsEnsure client expectations are being set and met for every campaign and are clearly definedManage client satisfaction throughout the campaign lifecycle and beyond, ensuring issues and challenges are actively identified and mitigatedManage commercials of account (s) , including staffing / scope and financialsOversee project management support during the campaign lifecycle to ensure on time completion of deliverables, coordinate across practices, identify potential risks and issuesBuild strong ties with leads across disciplines to produce successful campaigns, maintaining high levels of communication throughout campaign lifecycleInterrogate work before client delivery to ensure it meets the brief and expectationsGlobal coordination by facilitating knowledge and context sharing across Essence regionsDevelop strategic relationships with key agency partners and be a point of escalationAssist in deployment of Client Service practice trainings while ensuring best practicesAnalyze information skillfully provided by team members to problem solve creatively, troubleshoot, and develop alternative solutionsLine manage through coaching 1 - 3 direct reports to support career growth and developmentProvide timely and actionable feedback to the team to aid in their development and progressWhat you will bring: Strong written and verbal communication skills across all platforms Prior experience in digital and traditional media Expert organizational skills, great attention to detail and ability Q/ A workStrong digital marketing background with a focus on performance mediaWorking knowledge of the digital media ecosystem with the ability to assess for the performance of assigned media dollars against their intended outcome, across both brand and DR objectives. Ability to implement and meet deadlines and project manage multiple campaignsExcellent client relationship and management skillsProven problem solving skills and ability to think outside of the box for creative solutionsAbility to lead and motivate team members in a positive lightDetail oriented and responsive, deadline - driven with strong quantitative reasoning skillsStrong business acumen and strategic thinking capabilityAbout Essence: Essence, part of GroupM, is a global data and measurement - driven agency that blends data science, objective media and captivating experiences to build valuable connections between brands and consumers. Clients include Google, FrieslandCampina, and the Financial Times. The agency is more than 1, 100 people strong, manages over $3. 2B in media spend and deploys campaigns in 71 markets via its global offices throughout North America, EMEA and APAC. Visit essenceglobal. com for more information and follow us on Twitter at @essenceglobalAbout India Digital media advertising in India continues to grow at 30% in 2017, cementing India s position as the second largest internet market with close to 450 million users. The Internet growth is driven by mobile data and connectivity, making it an exciting market for all integrated marketing services, fueled by the collective market investment in data and technology. With a booming economy, both traditional and new age industries are witnessing a boost in consumption, making India a high potential advertising market. With renewed foreign investments across several industries, India is an exciting market for any advertising professional. GroupM APAC is committed to fostering a culture of diversity and inclusion. Our people are our strength so we respect and nurture their individual talent and potential,

Keyskills :
strongbusinessacumennewagemobiledatadatasciencenewbusinessdigitalmediaproblemsolvingbusinessacumenclientdeliverythinkingskillsclientservicingdigitalmarketingtratatementsofwksow