Client Manager Specialist Global Banking

Job Description

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesEnsure timely implementation of the regulatory laws and requirements or any changes and embedding them in BAU. This would be possible through effective engagement with Compliance by roping in relevant stakeholders for the different regulations. Oversee specific working groups for each of the process changes to ensure successful implementation.Review and update DOIs for Regulatory returns for submission of information to regulator / bureauOversee the implementation of Staff Accountability Review frameworkCo-ordinating with various stakeholders for submission of information pertaining to Regulatory ReportingRobust process of working with segments and regional CIB teams in co-coordinating audit for CIB (regulatory, GIA, LRM, Concurrent Audit, etc) in the region including tracking relevant audit issues and appropriate management action, Closure of report, publish learning, empanelment (for Concurrent Audit) & putting controls (wherever required).Governance & Control activities such as CIB dashboard for all segments and Governance TrackerManaging and co-ordinating with various third party vendors (CIBIL, CRILC, CRISIL, etc)In country Governance for GSSCs Activities such as static data, SCI, etc and CDD CETPreparing Business Continuity Planning (BCP) / Business Impact Analysis BIA documents (Mumbai) for the floor and revising the same on half yearly basisProviding automated system based solutions for bringing an improvement in processes.Oversee the effective engagement with OBU and ensure R&R are complied with.Work closely with the Regional COO in driving specific adhoc projects or initiatives in the region either self initiated in region or at the request of group/country management.Risk ManagementBe proactive in ensuring compliance with Bank policies and procedures and lead preparation of client files for audit purposesGovernanceEmbed the Group s values and code of conduct, as it relates to the role remit, to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the cultureRegulatory & Business conductUnderstand and ensure compliance with, in letter and spirit, all applicable laws, regulations and guidelines including those governing securities activities, company law, anti-money laundering, terrorist financing and sanctions; the Group s policies and procedures; and the Group Code of Conduct. Take personal responsibility for understanding the risk and compliance requirements of the role. Effectively and collaboratively identify, escalate, mitigate and resolve risk and compliance matters.Embed the Group s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes and regulations, as part of the culture.Key StakeholdersInternal:Senior Relationship Manager / Relationship Manager for designated portfolioCredit Analyst for designated portfolioClient Managers for the designated portfolioClient Manager Head, IndiaProduct Partners for designated portfolioKey functional partners ie COBAM, Credit, CRC, LDU, MDU, Legal, Compliance, Product Ops (Trade, Cash, FMO etc), Finance, MarketingCDD Risk ManagersCM Team Lead (only FI specific)Segment Leadership teamExternal:Credit Information BeureausOther Banks & Financial InstitutionsThird Party VendorsLegal Firms, Audit, RegulatorsOur Ideal CandidateBanking, Product, Risk Management & Systems KnowledgeSound business knowledgeStrong product knowledge including cross-product operational knowledge and/or experienceComprehensive understanding of all systems required to effectively manage the client accountKnowledge of coverage policies core to the responsibilities of this role ie CDD, Credit etc and Bank legal documentation frameworksStrong understanding of Credit & AML RiskNetwork UnderstandingComprehensive understanding of our network and ability to facilitate network delivery through relevant documentation supportEffective Client Engagement SkillsUnderstanding of the client s account management needs and expectationsClient focused mindset with demonstrated success in building strong client relationships and/or engaging and servicing clients effectivelySound analytical skills to identify emerging risks, analyse transactional reports and identify issuesService & Process ManagementAbility to meet the client s account maintenance needs and effectively support the GAM/FAM with all process, reporting and documentation management requirements including CDD and Credit supportStrong understanding of client delivery processes and adherence to standards and controlsTeam & Collaboration SkillsExceptional collaboration skills and ability to work effectively in a teamPersonal EffectivenessExcellent communication skills verbal and written with ability to engage effectively with stakeholders at all levels (internal and external)Strong ability to problem solveDemonstrated ability to work under pressure, operate with a sense of urgency and deliver to tight deadlinesWell organised with strong ability to prioritise effectivelyQualifications:Bachelor degree in Banking or Finance preferred.Ideally 3+ years experience in banking or other relevant environmentRisk & AML certified as stipulated by Bank policy for Client Manager roleLanguages: English and/or local language skills as relevant to country requirements,

Keyskills :
projectmanagementteammanagementclientmanagementbusinesscontinuityplanningcompanylawriskmanagementustomerrelationsthirdpartyvendbusinessimpactanalysisstaticdata