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Client Processing Manager - Custody Middle Office India

7.00 to 8.00 Years   Mumbai City   02 Nov, 2020
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Business communication skills both verbal and written
  • Has to be extremely client-focused and result-oriented in approach.
  • Should be a quick learner and should possess sound judgement
  • Ready to work in shifts.
  • Individual should possess experience of working on voluntarymandatory Corporate Actions or Income related processes. Will involve review of complex Corporate Action events, reaching out to sub-custodians and Operations team to seek clarifications
  • Day to day inquiry management & resolution of escalated client exceptions. On a daily basis ensure timely and accurate responses executed on Custody Enquiries received and logged, in line with documented procedures and controls
  • Ensure all open enquiries are managed, and ownership maintained, so that cases are updated and closed in a timely manner according to case management best practices and case status policy
  • Work alongside a team of 10-15 professionals with managing day-to-day efforts
  • Execute forward thinking to maintain response quality and completeness to prevent case reopening.
  • Manage group email boxes and SharePoint queues to ensure queries are resolved / responded to within a timeframe and manner sensitive to the urgency of the event, thereby ensuring that internal / external client satisfaction is maintained.
  • Manage your individual workload in order to meet deadlines and department objectives.
  • Identify and Escalate to management any process / procedural changes required as driven by the clients, markets or business functions.
  • Take full responsibility for adherence to all departmental best practices, procedures, policies, checkpoints and controls.
  • Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
  • Should possess experience of working on voluntarymandatory Corporate Actions or Income related processes OR Trade management/ Cash management
  • Qualifications
  • Results based experience demonstrating strategic and analytical thinking.
  • Successful performance in a risk based environment with a proven track record of risk reduction.
  • Track record of working in a changing environment with the experience of learning, documenting and implementing new processes efficiently.
  • Demonstrated experience of multi-tasking and effective time management with attention to detail in a fast paced environment.
  • Experience of communicating both oral and written to management, clients and colleagues
  • Must have good knowledge of Microsoft Office skills: Excel, Word and Access PowerPoint.
Desirables:
  • Relevant degree education preferred
  • Financial Services background with 7-8 years of experience, ideally within Trades, Cash or Asset Services - Custody or Investment Bank in environment.
  • Knowledge on Capital Markets and Custody Operation will be seen as an added advantage
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Keyskills :
dyeingprintingdeliverymachineryyarnmiddle officeglobal custodyasset servicingtime managementhelping clientscapital marketsmicrosoft officecorporate actions

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