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Client Service Account Manager - Payments, Analyst

3.00 to 8.00 Years   Mumbai City   22 Mar, 2022
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Actively manage a number of identified top tier clients primarily Financial Institutions to support their correspondent banking needs
    • A proactive and solution-oriented approach to understand client concerns and recommend steps to improve efficiency deepen wallet.
    • Act as a single point of Contact for clients for all escalations and ensure adequate coverage by service teams
    • Visit Clients regularly and identify opportunities to improve efficiency and product adoption.
    • Conduct regular Service review meetings and address complex inquiries and concerns from clients
    • Support various transformation initiatives to enrich client experience
    • Manage KPIs, Metrics and other Country Business Objectives
    Education/Prof essional Qualifications & Skillsets:
    • Understanding of Global Cash Management products
    • Post Graduate degree holder with minimum 6 to 8 years of banking experience with minimum of 3 years in customer service or Sales/Relationship Management role
    • Experience to manage Financial Institution clients required
    • Understanding of various aspects in clearing and remittance products
    • Good Inter-personal and relationship management skills
    • Ability to work independently and achieve desired results, eye for detail.
    • Ability to partner with multiple internal teams
    ,

Keyskills :
customer servicebillingslasalescustomer satisfactionglobal cash managementcash managementcorrespondent bankingfinancial institutionsrelationship managementcashstepsbanking

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