Client Service Analyst

Job Description

For more than 40 years, MSCI s research- based indexes and analytics have helped the world s leading investors build and manage better portfolios. Clients rely on our offerings for deeper insights into the drivers of performance and risk in their portfolios, broad asset class coverage and innovative research. Our line of products and services includes indexes, analytical models, data, real estate benchmarks and Environmental, Social, and Governance (ESG) research. MSCI serves 98 of the top 100 largest money managers, according to the most recent P&I ranking. POSITION OVERVIEW: The successful candidate will be part of the real estate Client Service team based within the Mumbai office.The individual will be instrumental in establishing best practices and driving client service excellence.Owning and managing client inquiry and issue resolution processes for specific case types using SalesForce.com and other internal tools.Supporting Client Coverage teams across Europe, Middle East and Africa (EMEA) to increase efficiency and enhance the client experience.The role will provide the opportunity toDevelop and leverage process management skills and analytical capabilitiesBuild an understanding of real estate performance measurementEngage in direct contact with real estate investment professionals around the worldSCOPE OF RESPONSIBILITIES: Achieve an appropriate understanding of MSCI Real Estate products, Indexes, methodologies, techniques and client use- cases Stay updated with announcements as well as new product launches and enhancements Become proficient and accredited at resolving MSCI Real Estate client questions and issues for specific case types Take ownership of specific client questions across MSCI Real Estate EMEA markets, products and services; supporting other regions, as applicable Directly assist global clients via email by answering and resolving specific questions across MSCI Real Estate s range of products Manage client expectation in a timely manner and support Client Service staff to drive client engagement and satisfaction Liaise with other MSCI departments to ensure all clients requests/ inquiries are managed appropriately Maintain accurate records in Salesforce of client contact details and conversations; including cases, and emails DESIRED EXPERIENCE AND QUALIFICATIONS: MBA / Masters in Finance Past experience in client facing servicing capacity / SalesForce knowledge / Real Estate products 1- 3 years of work experience in financial services Operations / Client Service function is preferred. Bachelor s Degree in any discipline (required) Working knowledge of MS Excel skills (required) Excellent written and oral communication skills in English (required) Must be attentive to detail with a willingness to learn and grow per the business goals Confident and motivated to work in a global environment Must have an appreciation for diverse cultural norms/ style Past experience in client facing servicing capacity / SalesForce knowledge / Real Estate products (preferred; not mandatory) Due to the great number of applications we receive for each of our open vacancies, we are unable to respond on an individual basis.To all recruitment agencies : MSCI does not accept unsolicited CVs/ Resumes. Please do not forward CVs/ Resumes to any MSCI employee, location or website. MSCI is not responsible for any fees related to unsolicited CVs/ Resumes.MSCI Inc. is an equal opportunity employer committed to diversifying its workforce. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity, sexual orientation, national origin, citizenship, disability, marital and civil partnership/ union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/ maternity leave), veteran status, or any other characteristic protected by law.,

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