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Client Services Officer

2.00 to 7.00 Years   Mumbai City   31 Jan, 2023
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaCustomer Service (Domestic)Marketing / Communication
EmploymentTypeFull-time

Job Description

    • To comply with the group strategy of Cash journey
    Business
    • HK cash client services
    Processes
    • HK Cash & channels related product and process
    Risk Management
    • Ensure all processing are in line with risk framework
    Regulatory & Business Conduct
    • Display exemplary conduct and live by the Group s Values and Code of Conduct.
    • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
    • Lead the [country / business unit / function[team] to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
    • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
    • Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)
    Key stakeholders
    • HK Country CSG; HK CPC
    Other Responsibilities
    • Embed Here for good and Group s brand and values in HK Cash Client Services; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); List all responsibilities associated with the role
    Our Ideal Candidate
    • Bachelor degree and above; Fluent language in Mandarin, English and Cantonese; Good communication skills; Fast learner and self-motivated; More than 2 years experience in banking call centre will be preferred
    ,

Keyskills :
board of directorskeeping things simplehuman skillslife insuranceclient servicesfinancial marketsretirement savingscommunication skillspersonal responsibility

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