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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Customer Service (Domestic)Marketing / Communication |
| EmploymentType | Full-time |
Duties and ResponsibilitiesDeveloping and maintaining healthy relationship with existing clients.Handling Queries efficiently on mails, phones, as well as in meetings.Actively engaging with Sales and Operations team to ensure that the solution being presented to the client meets/ exceed expectations.Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.Attending to clients complaints and undertaking steps for effectively resolving them.Interacting with the customers to gather their feedback regarding the product satisfaction.Generating client reports.Understanding of digital agency & marketing principles will be added advantage.Desired Skills And ExperienceThese professionals should be able to manage time, projects and sales efficiently and be detail oriented .Client service executives must have strong judgment and decision- making skills as wellIn addition, they should have strong leadership skills, be self- directed and be able to multitask.Should be proficient with computers and software spreadsheet programs such as Microsoft Excel.,
Keyskills :
digitalagency servicequality customercentric leadershipskills customersatisfaction clientservice sales steps agency software addition marketing operations leadership MarketingAgency CreativeAgency gencyLeade