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Client servicing Manager

3.00 to 7.00 Years   Mumbai City   17 Oct, 2019
Crossroads Training & Consulting
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.5 - 6 Lakh/Yr
IndustryManagement Consulting / Strategy
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

Dear Candidates,One of our clients is looking to hire an experienced candidate for the role of Client servicing Manager from Background Verification industry. JD is as under:-

  • Goal setting and prioritization
  • Ensuring adherence to people related policies / procedures.
  • Maintaining integrity, discipline and confidentiality
  • Ensuring continuous adherence to existing guidelines on various aspects of delivery, response to internal clients, mail etiquettes.
  • Timely delivery of reports and data management
  • Driving the team to achieve organizational goals
  • Ensuring load balancing
  • Standardization and process improvement
  • Optimizing team efficiency
  • Coordinating with various functions and processes
  • Driving the team to achieve organizational goals
  • Meeting the established service levels and TATs
  • Manage the MIS reporting
Operation Delivery
  • Efficiently managing the client-interface for key customers with Global presence in varied domains
  • Part of various progressive and aggressive process improvisation and delivery improvements initiatives and projects
  • Review plan on forecast model and staffing plan on a regular basis to address any changes/ requirements to suit the operational needs.
  • Monitoring and tracking Service levels, TATs, Quality, productivity for all the teams through daily, weekly and monthly reviews, dashboards and MIS reports.
  • Open for Travelling for Business purpose
Team Management
  • Managing the team for both Operations and Client facing functions
  • Identify and execute process improvements and provide support on key processes and technology initiatives.
  • Managing and mentoring the teams to work in sync with the organizational Objectives and Goals and motivating them for achieving business and individual goals through defined career road maps.
  • Monitor the team performance in order to curb the Attrition / absenteeism
  • Track FTE billability and productivity to identify gaps in the processes and re-engineer processes as required to deliver maximum productivity.

Keyskills :
unloading reviews attrition adherence mis staffing mentoring business road management reporting atamanagement servicelevels teamperformance processimprovement teammanagement loadbalancing misreporting

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