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Cloud Technical Consultant II

4.00 to 7.00 Years   Mumbai City   26 Jul, 2020
QAD
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaTechnical Support / Helpdesk,Network / System Administration
EmploymentTypeFull-time

Job Description

Dear Candidate,Greetings of the day!we have opening forCloud Technical Consultant IIJob Responsibilities:What youll do:

  1. Change Management & Release and Deployment Management
  • Creating RFC (maintenance window) documents for the installation/upgrade activities in strict compliance with document procedures and work towards securing approval for execution of the RFC tasks.
  • Executing the approved RFCs on Cloud customer environments if the requisite certification level has been achieved.
  • Work towards building certification levels to perform install/upgrades of QAD/QAD Divisional and partner products.
  • Execute environment creation, environment cloning, and server migration/upgrade projects for B & C customers.
  1. Incident Management & Problem Management
  • Working on assigned incidents and resolving them as per defined Service Level Agreements (SLAs).
  • Handles outage situations fairly independently and prepares RCA documents for the outages.
  • Root cause analysis of low APA% instances and medium to high complexity issues that are recurring in nature. Employs DMAIC approach to problem solving
  1. Service Requests Management:
  • Perform database refreshes and other DBA tasks
  • User administration
  • Printer Management
  • Batch Management
  • Other Cloud environment tasks/activities as assigned
  • Pre-live customer environment management tasks
  • Create performance analysis reports.
  • Kbase article creation , report creation & work instruction creation/modification
  1. Environments Monitoring
  • Production Monitoring
  • Non-Production Monitoring
  • Special/manual monitoring ,if any
What youll need:
  • Education/Licenses: BE/ B Tech/ MCA
  • 5-6 years of QAD and Progress products technical experience which includes experience installing/upgrading the products and performing Progress DBA TASKS
  • Linux skills are a must. Should be well versed with RDBMS concepts and should be comfortable performing Progress DBA tasks as well as QAD products installation, configuration, administration and technical troubleshooting.
What We Offer:
  • We offer an amazing culture and comprehensive suite of health and wellness benefits so that employees can focus on helping customers reach our vision for them: the Effective Enterprise.
  • Opportunity to join a growing business, launching into its next phase of expansion and transformation
  • Collaborative culture of smart and hard-working people who support one another to get the job done
  • Our employees tell us they love working for a global organization focused on collaboration, teamwork and customer outcomes.
  • Your health and well being are important to us at QAD. We provide programs that help you strike a healthywork-lifebalance.
  • An atmosphere of growth and opportunity, where idea-sharing is always prioritized over level or hierarchy
  • Competitive compensation packages based on experience and desired skill set
Location: Goregoan west ,MumbaiRegards,HR Team

Keyskills :
windows system administrationtransformationserver migrationclouduser administrationroot cause analysismaintenanceinstallationcollaborationdbaupgradescloud technical consultant

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