Collection Executive

Job Description

Ensure on-time collection of receivables, TDS certificates and to reduce bad debts through vigilant monitoring of debtor accounts.Stake Holders (Internal)Billing teamLiaise to prepare billing adjustments for processing by the billing teamCS Team and Collections HeadKeep the above informed of collection difficulties.Work closely with other functional colleagues to resolve issues that hamper smooth collections.Accounts Receivable/Cash Application TeamProvide information on the collections, on details of invoices against which payments or TDS certificates are collected.Stake Holders (Clients)Interface with clients to actively and aggressively solve credit and billing related matters in a timely manner.Reconciliation of Accounts statements with Customer records.Spend at least 90% working time on collection-related matters, either calls or customer visits.ProcessAssistance in Collection related activitiesEnsure the organization is meeting its key Collections, DBO & DSO targets.Engage in direct collection of receivables.Maximize collection of payment from all clients in a timely and professional manner.Research unallocated cash for posting to debtor ledger.Maintain efficient records of collection activities.Monitor credit accounts and review delinquent customers with Collections Head for action.Assist in the dispatch of invoices, dunning letters, and finance-related letters.Co-ordinate with related billing, CS teams to resolve billing discrepancies within 24 hours.Monitor the credit limit of accounts to ensure proper action is taken.People ManagementThe incumbent has no direct reports and authority over functional personnel. Nevertheless, he/she must be able to demonstrate the ability to influence. decisions/actions through the provision of value-added inputs into the organization s business processes.Key CapabilitiesSkillsNumerical skillsCredit analysis and debt collection skillsSoftware skills (SAP, Word, Excel, PowerPoint, etc.)Communication skills (English and the local language), spoken and writtenTelephone handling skillsCross-functional awarenessAdopt to changing prioritiesProblem-solving skillsBasic accounting knowledgeNegotiation skillsCustomer focusCompetenciesCompetency segment BusinessAnalysis: Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another. Seeks out and critically evaluates both numerical and narrative information. Draws accurate conclusions.Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. It is structured with the good personal organization. Schedules time effectively and use efficient work methods and tools.Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates the impact of decisions and plans on how to manage risk.Results Orientation: Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses on self and others to achieve targets aligned with business goals.Competency segment TeamTeamwork: Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.Competency segment PersonalAccountability: Acts responsibly. It can be counted on to keep commitments. Complies with the intent of policies, procedures, and agreements. Builds others trust in own professionalism, integrity, expertise, and ability to get results.Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools, and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.Self Management: Remains calm, objective and controlled in responding to urgent or demanding situations. Maintains effective performance under pressure. Stays positive.Expected Years of Experience2 to 5 years of experience in a medium to a large company in the collection function.Educational QualificationGraduate,

Keyskills :
financesaleslegalmisaccountsdebtcollectionfinancialjustificationtdsdsocashexcel