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Collections Strategy Head- Vehicle Products

10.00 to 11.00 Years   Mumbai City   22 Jul, 2020
Capital First Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryNBFC ( Non Banking Financial Services )
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

Primary Responsibility Measure, Analyze & Improve Support in driving productivity and performance through

  • KPIs measurement money-collected (Money Recovery Rate), recovery by write-off buckets, Recovery by write-off vintages, allocated # per agent, visits frequency per customer, No of visits per day, TL span, No of trails, trail-gap, geographical coverage, distribution by agent grading score, repo/settlement/legal effectiveness
  • Improvement opportunities agent talk-off script, training, system usage awareness, trail-gap/quality, agent-grading
  • Test and Learn through changes in KPIs and impact
  • Evaluate multiple agencies ensuring agency profitability test product allocations; drive competition; outsourced v/s in-house
Plan and Monitor- Planning and periodic forecast on allocations and capacity requirements Ideate & Innovate Evaluate different field collections models - direct to field, caller-runner models; systems/strategies on repossessions, settlements, AHFS management and disposal; strategies on various legal recourse; skip tracing Data ownership - Drive customer-360 view:
  • Leverage information available from different customer touch-points
  • Usage of new tools bureau inputs, number-curing, web-crawler, external data sources, skip tracing
Analytical inputs to drive higher resolution/dollar-collected at sustainable cost, through
  • Risk segmentation using propensity to pay/probability to flow forward
  • Differentiated treatment depending on products devise differentiated intensity of interventions, different field collections models, usage of bureau strategy for financial and non financial triggers on non-contact and non-responsive customers, contact-ability resolution basis right time and place to visit
  • Drive development and adoption of models for right time to contact, tagging for skip tracing, optimum no of visits per customer type, efficacy of legal recourse product/stage-wise
  • Models for right time to repossess, repossession success propensity, repossession profitability and approach on repossessed asset disposal
  • Models for right stage for settlement, settlement acceptance propensity, right waiver%
  • Analytical inputs to drive enhance recovery, recovery vintages, debt-sale solutions
Project management
  • Identification of change the bank & run the bank opportunities
  • Create cadence/drive project management rigor, in close coordination with the field operations team
  • Coordinate with stakeholders to get data and show results/outcome of changes being implemented
  • Ensure post-project adoption through training and hand-holding post BAU declaration
Market Connect - Gather market intelligence on
  • Skip tracing partnership possibilities,
  • Benchmark performance within BFSI and other relevant segments
  • Agency management systems, opportunities for driving better controls at agencies
  • Quality and governance process
Secondary Responsibility Work closely with product/portfolio risk teams and BIU teams towards understanding and effecting portfolio changes into insights for effective and efficient collections operations and support on collections projects, Graduate/ Post graduate with 10+ years of work experience

Keyskills :
skip tracinggradingplanningrecoverydisposaltrailsadoptionfield operationsagencyportfoliofield collectionsstrategyriskbfsimanagement systemstrainingownershipmarket intelligenceproject management

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