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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Communication Trainer B3 / 4 Mumbai Mumbai :Stalwart Management Consulting Communication Trainer - B3 / 4 - Mumbai Job Openings Details Stalwart Management Consulting (2 Opening) Work Experience: 4.0 Year (s) To 9.0 Year (s) Job Profile Work Location: Goregaon ( NKP) Transport boundary : Western line Bhayander to Churchgate Central Line Thane to CST Harbour line Vashi to CST Shifts : UK shifts (247) and any 2 offs Job Description of a communication coach / trainer: The Communication Coach is responsible for overall development and delivery of various capability development programs in the Operations workforce , primarily focusing on verbal and written communication skills. Key Requirements: Proven and well demonstrated experience as a communications coach Experience in cultural coaching in the UK Insurance domain. Experience in TNA or ADDIE Model (Analysis , Design , Development , Implementation , and Evaluation) Rich experience in delivering either communication , intercultural or interpersonal skills To conduct both new hire & existing associates on the floor with refresher training program on communication skills , accent neutralization , grammar , culture & customer service. Maintaining the same data & MIS as per training requirement. Monitor communication , soft skills & culture parameters. Coaching & development of trainees by error trend analysis & feedback methodology Analysis of the coaching / training needs of the associates & support them in delivering to the end customer Maintain a repository of processes related to words , scripts , session plan conducted Effectively track improvements and conversion percentage of the incumbents coached and trained To work with process team leaders / quality staff & SMEs and understand the process flow and bridge the gaps pertaining to the communication & soft skills Participate in calibration to ensure consistent scoring and feedback delivery approach Added advantage Should be able to design , develop & deliver training program individually Ability to work flexible hours including weekend working. Skills required: Good verbal & written communication skills to communicate with internal & external customers Effective training skills the ability to teach coach and mentor other individuals Good understanding and knowledge of communication , culture & soft skills training Experience to work in high stake environment Good interpersonal skills , problem solving & analytical skills Ability to work in a team with delivering the required results & meeting timelines Working knowledge of MS office that includes presentation , excel etc Keywords: Communications Coach Communication Trainer Company Profile: This section shall be updated later. for now this is being left blank. Already registered with us Dont have profile with us Drop Your CV We will consider your Profile for future Jobs,
Keyskills :
focus coaching english rocessimprovement developm msoffice softskillstraining softskills processflow problemsolving trainingneeds trendanalysis communicationskills interpersonalskills analyticalskills