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Communications & Engagement Lead

2.00 to 4.00 Years   Mumbai City   10 Jun, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaMarketing / Communication
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesThe Communications & Engagement Lead is responsible for all decisions and execution of internal communications to stakeholders (users, business staff, project teams, etc.) related to the ServiceNow program. They deliver internal information according to a communications plan to prepare the organization for the ServiceNow platform and functionality.

  • Create engaging, well-understood, transparent 2-way communications & promote engagement
  • Develop a Communications & Engagement Strategy to provide project information and status updates to project sponsors, the extended project team, directly and indirectly impacted stakeholders and the users. Leads delivery of the Champions Community
  • Establish and ensure the development, distribution, maintenance, evaluation and improvement of all communications throughout the program.
  • Develop text, illustrations, infographics and video to enhance comprehension and adoption of the organizational changes by the users.
  • Define KPIs for communication efficiency and impact. Monitor KPIs and reports to the Market Chapter, Stakeholders and Process Owners.
  • Host regular forums or meetings with stakeholders involved and participating in the program to foster collaboration, drive adoption of new products and address issues and concerns.
Strategy
  • Develop Change Communications & Engagement Strategy
Business
  • Understand IT and Business Processes
Processes
  • Develop Communications & Engagement plan aligned to IT & Business Processes
People and Talent
  • Stakeholder Communications & Engagement
Risk Management
  • Assess and manage risks related to Change Communications & Enablement
Regulatory & Business Conduct
  • Display exemplary conduct and live by the Group s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead the business unit to achieve the outcomes set out in the Bank s Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
  • Process Owners, Product Owners, Project Managers (Scrum masters), Business Owners
Our Ideal Candidate
  • Excellent written and verbal communications skills
  • Effective interpersonal & engagement skills to articulate messages at different levels of organisation hierarchy
  • Experienced in managing organization change programs, conducting impact analysis and developing training strategies and plans.
  • Worked on ServiceNow or similar product / process implementations
  • Strong relationship management experience with influencing and negotiation skills
  • Creative mind - be able to suggest ideas and drive innovation
  • Able to understand the big picture and the details
  • Able to prioritise tasks based on urgency and importance
  • Degree in relevant area. Training in ITIL or similar
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
access managementchange managementdeliveryimpact analysisproject managerschange communicationsrelationship managementpersonal responsibilitysetitilriskturnvideobrandvisitcerner

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