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Community Support Executive

1.00 to 3.00 Years   Mumbai City   17 Aug, 2023
Raising Superstars Enterprises Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
Salary< Rs 50,000 - 3.0 Lakh/Yr
IndustryEducation / Training
Functional AreaSales Support / MISTechnical Support / Helpdesk
EmploymentTypeFull-time

Job Description

    Raising SuperstarsDesignation: Community Support ExecutiveLocation: Mumbai (Santacruz W)About Raising Superstars: Raising Superstars is a rapidly growing tech startup with a vision to develop all-round abilities in kids 0-6 years old, with just 5 minutes of daily, screen-free activities.The company is a category creator and a category leader in its industry with over 100,000K customers in 50+ countries. It runs the number 1 parenting app (Prodigy Baby) on the Play-store and has a deeply passionate and talented team of 35+ people. It was recently featured on Shark Tank India, and has subsequently bagged a round of venture capital from some of Indias top investors.At Raising Superstars we prioritize happiness, independence, productivity, and performance in everything that we do. We are now focused on our next round of growth and are looking to bring on board committed leaders across various functions.You can check out our website here:Role and Responsibilities:
    1. Implement the online community moderation strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools via chat, email, community, social media page, website etc
    2. Interact with internal stakeholders and community members in a professional, personal, and timely manner to grow and keep the community alive
    3. Monitor all community pages and make sure queries are answered correctly
    4. Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required
    5. Service Community Admin accounts, processing emails and complaints, escalating when necessary
    6. Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate
    What are we looking for
    1. Bachelors degree (Bachelors in Mass Media - Preferred).
    2. Minimum of 2 years experience in Customer Support/Content/Social Media Community handling.
    3. Excellent written and verbal communication skills.
    4. Strong organizational and multitasking skills, and a proactive approach
    5. Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo Uploads, Commenting etc.)
    6. Knowledge of the Companys industry and targeted demographics culture, as well as internet culture
    7. Ability to effectively communicate information and report statistics
    8. Team player, detail focused and reliable
    9. Have a good knowledge of principles of customer service
    Why you should join
    1. Work with founders who have bagged the deal from two Sharks on Shark Tank India
    2. Experience of working in exponentially growing EdTech Industry
    3. Growth Opportunities
    If interested for the above job role:Name :Exp in Years :CTC:Exp CTC:NP:Contact Details:Thank you

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