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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
1. Excellent written and spoken communication2. Ability to manage challenging situations3. Ability to effectively collaborate with teams, internal and external4. Self - Driven to achieve business goals and objectives5. Good understanding of Banking products & processes6. Ability to handle escalations and diffuse crisis situations7. Think out of the box for improving customer experience8. Hands on experience for managing email interactions with customers would be preferredPreferred 1 - 2years exposure in escalation desk/ Branch only from the BFSI sectorExcellent communication and interpersonal skillsAbility to handle pressure, persuade, influence and negotiate effectively at all levels within and outside the organisation ,
Keyskills :
bankingproducts bfsi email crisis banking business pressure escalation communication FA ProcessOrientation KnowledgeProcessOutsourcing Attrition ProcessMigration Rec COPC Chat AOperations dtoRep NonIT