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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Operations Management / Process Analysis |
| EmploymentType | Full-time |
Job Opening Details back to list Reference Code: VK21113 Job Title: Corporate Service Desk _ Central Surveillence Category: Oversight & Control Conducting remote surveillance & surprise branch visits periodically to identify process gaps, implementation gaps and area for improvement. Constant oversight of Key Risk Indicators, open OR/Audit items, Deferrals, Errors, Complaints, BCP Testing and periodically publishing of status report to CSD branches & leaders. Detailed RCA of Risk /Fraud events, audit/OR observations and sharing learnings with CSD in form of periodical reports e.g. Audit Summary, Error Tracker Analysis Report, RCA Case studies. Effectively implementation of adequate procedures and practices in order to achieve the desired quality standards in all key responsibility areas of CSD and constant scrutiny of the progress of work at the ground level. Constant review & updation of BHSC (Branch Health Score Card) parameters and checklists and to ensure that it consistently serves as an efficient control tool.Governance & Process Management Designing, reviewing & tracking implementation of CSD processes & procedures. Review of product & process notes, releasing advisories on new process, regulatory changes and changes to current process Knowledge sharing & process related guidance to CSD branches through release of CSD-CST advisories and periodic con-calls. Periodically conducting & arranging training sessions on internal processes & products handled by CSD. Monthly performance evaluation of PAN India CSD branches based on BHSC parameters. Branch oversight parameters include Productivity, Volumes metrics, Regulatory controls, Audit observations & compliance, Client & Business Engagement, Risk events, FTR & SLA TAT etc., Projects & Campaigns Identifying scope for automation/digitization for process improvement, better customer service, higher operational efficiency and enhanced operational control. Collaborate with concerned stakeholders in running, piloting various projects throughout its life cycle. Collaborate with various stakeholders in roll out and participation by CSD branches in various campaigns themed around customer service, process efficiency & business enablement.Pre-requisites : Good functional knowledge in Trade Operations & Products Handling change management projects Handled a team before Stakeholder management Functional knowledge of Core Banking Applications Key Skills: Cash Management Services, General Banking Operations, Operational Risk Management, Treasury Operations, Project Management etc., Location: Mumbai Required Experience: 12-18 yrs Positions: 1 Contact Person: Mamta Chauhan Email ID: mamta.chauhan@v-konnect.com,
Keyskills :
winning others overcash management servicesoperational risk managementservice deskcore bankingrisk managementcash managementcustomer servicetrade operationsoperational riskchange management