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Job Location | Mumbai City |
Education | Not Mentioned |
Salary | Not Disclosed |
Industry | IT - Software |
Functional Area | General / Other Software |
EmploymentType | Full-time |
JOB DESCRIPTION FOR CRM TEAM LEAD Designation CRM Team Lead Experience 04 to 08 year Qualification Graduate ( M.B.A will get the preference) Roles & Responsibilities Create an inspiring team environment with an open communication culture. Set clear team goals and target. Delegate tasks and set deadlines. Oversee day- to- day operation. Monitor team performance and report on metrics. Handle the team size of 10- 15. Regularly touch base with the customers allocated to him/ her and keep a close track of all the requests submitted by them on ODeX portal. Coordinate with the respective SPOC / Site Operations / Support Team to expedite the process of request submitted on ODeX. Contact and update the customer in case of any issues faced during their transaction and provide and guide them to resolve the same. Schedule meetings with the Sales Team if required by the customer or issues faced Managing the daily activities report. Skills Required Smart, Dynamic and good communications skill. Candidates with an Logistics exposure and customer service industry would be,
Keyskills :
siteoperations customerservice serviceindustry set sales schedule logistics operations designation communication SiteOptimisation MusicFestivals Scalability HighAvailability eamperf mance perf mance LiveEvent