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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | ERP / CRM |
| EmploymentType | Full-time |
1. CRM Activities: Ensure highest level of customer satisfaction by planning and executing SSI improvement Retention of customers by planning various CRM activities Implement customer sales complaint management system and ensure lowest complaint resolution time Establishes and implements the right CRM tools to help build/enhance brand loyalty. Assists in the development of customer care business processes and analyses customer care enhancements Comprehensive system of keeping in touch with existing customer 2. Complaint Handling: Resolves customer complaints expeditiously and ensures better long-term customer satisfaction. Obtains and records basic demographic information about each customer, using dealership sales control system. Maintaining contact record for customer analysis 3. Marketing: Identifies weaknesses and make suggestions to improve promotional activities/customer satisfaction Ensures the process followed is according to our Maruti standards. Complete delivery process for customer as per Maruti standards. 4. Enquires & Test drive: Ensures all the customer contact cards are entered daily in the DMS Monitors the test drive given on the vehicles available by the sales personnel s. 5. Sales Support Services: Managing Sales services activities within the dealership Planning and execution of enquiry generation activities through the team FUNCTIONAL AREA CRM Job Mumbai, CRM Job Thane, ERP, Customer Enquiries, Customer Management, Client Management, Customer Retention, Customer Satisfaction, Quality assurance, CRM Jobs Navi Mumbai, CRM tools,automobile recruitment agencies in Mumbai, automobile Placement agencies in Maharastra, hr consultancy in Mumbai, recruitment consultancy in Maharastra, job consultancy in India, top job consultancy in India, Automobile industry in Mumbai, Automobile industry in Maharsatra Apply Now,
Keyskills :
customercare salesservices customercontact qualityassurance clientmanagement managementsystem customerretention customermanagement customercomplaints complaintmanagement customersatisfaction alessupp