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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Customer Care- Mumbai Job Opening :Customer Care Customer Care Representative Key Accountabilities: (i) Attending in- bound & outbound customer care calls. Providing a friendly, efficient service to ensure Customer satisfaction & making COD verification calls. (ii) Candidate will be responsible for handling written responses. Inbound and outbound emails . Taking Care of Raise Request & Complaints for resolving customer []Customer Care- Mumbai | Benito Consultants +91 22 29657071 Job Opening :Customer CareCustomer Care RepresentativeKey Accountabilities:(i) Attending in- bound & outbound customer care calls. Providing a friendly, efficient service to ensure Customer satisfaction & making COD verification calls.(ii) Candidate will be responsible for handling written responses. Inbound and outbound emails . Taking Care of Raise Request & Complaints for resolving customer queries.(iii) A constant follow up required with courier partners for delivery of orders on special request. Will also be required to multi task and any ad hoc tasks that arise within a busy e- commerce environment.(iv) Candidate will have to be more active with warehouse team as well to check the status of customer orders.(v) The candidate needs to co- ordinate with merchandising team to make sure customer gets what they have requested/ ordered for. Always be in loop with brands/ merchandise information.(vi) He/ she shall be required to work with IT and warehouse team to know the back end process where he/ she will be in a good position to satisfy customers.(vii) Process customer refunds and returns using our back end system.Skill requirement:0- 5 years of experience in customer care activities. (e- commerce will be a plus).Good written and spoken communication skills are a mustGeneral knowledge of Microsoft office tools is necessary.Ability to make own decisions with logical reasoning.Positive outlook to problem solving and a high degree of accuracy and attention to detail.Ability to work well with others in a team environment and also work independently.Process oriented individual who has the ability to multi task and work in a demanding work environmentLocation :MumbaiInterested can send their resume at chandrika@benitoconsultants.com or call on 9768986248Text Widget All my life I had been looking for something, and everywhere I turned someone tried to tell me what it was. I accepted their answers too, though they were often in contradiction and even self- contradictory. I was naive. I was looking for myself and asking everyone except myself questions which I, and only I, could answer.,
Keyskills :
customercare problemsolving microsoftoffice communicationskills customersatisfaction it cod care resume backend courier outlook returns refunds outbound warehouse merchandise merchandising communication ustomerSat