hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Care Executive

2.00 to 7.00 Years   Mumbai City   12 Jun, 2023
R2R CONSULTANTS LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.0 - 4.0 Lakh/Yr
IndustryTextile / Garments / Fashion
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    We have an opening forCustomer Care Executivefor further processing and get in touch with us for a personal round of interview.Company encapsulates precisely what it meansa collection of beautiful garments brought together. has been a destination store for those in the know for over 35 years. Our DNA is not only made up of great fashion moments but also of many special occasions. To us clothes are not only for an occasion, they are an integral part of our lives. What makes us unique is our passion for championing and nurturing traditional Indian craftsmanship. From bringing the sari back into fashion, to reviving fabrics and embroidery techniques; Ensemble is committed to marrying Indias rich heritage of incredible workmanship with an elegant contemporary aesthetic.Position Name: Customer Care ExecutiveLocation: Work From HomeShift: 12pm to 9pmRoles and Responsibilities
    • Generate sales leads, meet personal & team targets
    • Take orders, process exchanges and refunds, and answer any questions all in a prompt, courteous and efficient manner via phone, email, live chat & Social Media.
    • Establishing long term relationships with key customers, keeping in mind their preferences, behaviors and purchases.
    • Help increase sales by sending product specific catalogues to select clients.Build a reputation for excellent service and generation of repeat business.
    • Provide product recommendations, assist the customer with buying online or from any of our stores.
    • Monitor on a daily basis failed or unconfirmed orders at the website.
    • Contact customers to see if there are any issues and help them complete the transaction. Work closely with customer service managers to ensure proper customer service is being delivered
    • Managing client relationships to build a reputation for excellent service and generation of repeat business.
    • Resolve online customer queries & complaints quickly and effectively.
    • Helping to increase sales by sending product specific catalogues to select clients.
    • Staying in touch with regular clients when new collections that are appropriate
    • for them to come in.
    • Curating appropriate styles for clients looking for garments for occasions/specific needs from our products in the store and the website that contact customer care for help.
    • Forwarding relevant customer care and insta queries to the relevant stores for follow up and conversion.
    • Handle escalations and irate customers from the CS team by alerting L2(CR Manager) in a timely manner
    • Forward upselling and cross-selling opportunities to clients.
    • Preferably 2+ Yrs Proven customer support experience from an MBO, experience in online retail will be beneficial.
    • Any graduate
    • Excellent writing and speaking skills
    • Process Oriented & attention to detail
    • Good Numerical skills, ability to use excel & reporting skills.
    • Customer orientation and ability to adapt/respond to different types of personalities.
    • Ability to multitask, prioritize and manage time effectively
    • Well organized, systematic & logical.

Keyskills :
customer supportcustomer developmentchat processemail support

APPLY NOW

Customer Care Executive Related Jobs

© 2019 Hireejobs All Rights Reserved