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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Management Consulting / Strategy |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
We are looking for 5-10 people for a call centre - Customer Care manager job profile. People with medical background like a BSc degree or prior experience in healthcare sector like a hospital OPD desk, appointment desk will be preferred. Voice calling experience is mandatory and good English and Hindi speaking skills is a must. Plus the person should have basic excel, word and computer knowledge.Job Profile: Looking for Customer Care Executive/Manager ( Hospital/Health Care Background Preferable) for Health Care Services Company Primary Responsibility: - End to End Responsibility for Lead servicing, Lead management, Lead conversion - Receiving calls (Inbound) from patients and guiding them as per their requirement - Scheduling appointments by coordinating between hospitals and patient - Closely monitoring leads and conversions - To give insights and ideas for Digital Marketing Campaigns - Strategizing for increasing leads and their conversions for the hospitals - Guiding patients for admissions in the hospital - Preparation of daily MIS and monthly payouts to be invoiced across hospitalsSalary 2 Lac To 3 Lac 25 Thousand P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 1 - 5 Years Qualification Higher Secondary,
Keyskills :
sales customerservice billing insurance customercare leadmanagement digitalmarketing mis ustomerrelations healthcareservices callcenter care excel