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Customer Care Manager

4.00 to 6.00 Years   Mumbai City   11 Jul, 2023
CarCraft Solutions
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 7 Lakh/Yr
IndustryAutomobile / Auto Ancillaries
Functional AreaBack Office OperationsCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
    • Ensures that new vehicles are properly prepped for delivery.
    • Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicles features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
    • Coordinates customer follow-up programs.
    • Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
    • Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
    • Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
    • Maintains a case history file of all customer complaints and problems, documented with customers name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
    • Reviews all post-sale service cases with the service manager once a month.
    • Maintains a file of the dealerships customer satisfaction achievements.
    • Assists service customers during the morning service rush, when possible.
    • Writes articles for customer newsletters.
    • Attends sales, service and management meetings.
    • Maintains a professional appearance.
    • Other tasks as assigned.

Keyskills :
customer satisfactiondealer relationshipsautobaseautomobileretail automotiveautomobile serviceafter sales servicedealer operations

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