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Customer Delivery Architect

4.00 to 6.00 Years   Mumbai City   22 May, 2021
Cisco Systems, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

What Youll Do

  • The primary role of Customer Delivery Architect is to provide expert support on Escalated cases on IOS-XE/IOS-XR platform from Fault Management Team and verify the service impact of Architectural and Network related changes. Lead the cross-vendor and inter-domain events, analyze the systematic root cause and provide long term tactical solutions.
  • Skill Set:
    • Troubleshooting and resolution of IOS-XE/IOS-XR platform-related issues in the Service provider domain.
    • A person who has worked on R&S, Operations management and troubleshooting is highly desired
    • Expert in L2 and L3 technology
    • Experience of TAC and AS will be preferred
    • Expertise in System Integration, Installing, Maintaining & Troubleshooting on various DC networks
  • Take a lead role during Catastrophic and Critical incidents, suggest/apply the workaround to restore the services and prevent service penalties to Cisco operations.
  • Lead Problem management, fault management, and field functions; provide technical support and guidance to resolve the chronic faults, cross-vendor / Inter-domain issues.
  • Take up with a respective team like design, planning, configuration, etc. for a permanent fix.
  • Interface with Cisco TAC and RJIL Teams to create and manage problem resolution.
  • Engage Cisco TAC / BU team in case issue is not resolved or interact with FTS/HTTS for the root cause analysis (RCA)
  • Support Cisco TAC/BU to carry out the suggested activity to capture the required logs during problematic condition
  • Keep a close watch on device performance according to designed parameters and proactively initiate corrective actions to avoid critical outages.
  • Preparation, presentation and impact analysis on design changes and Network issues.
  • Communicate and analyze the root cause analysis of incidents and escalated issues.
  • Software management and version tracking of images running across the various Cisco platform in RJIL network
  • Review, edit, and publish Tech Notes, RCAs, and knowledgebase articles
  • Impart knowledge transfer and train the Cisco CMS L3 Engineers.
Who Youll Work WithThe Cisco Managed Services team provides second/third level technical support for Cloud / Hybrid solutions and cloud enabled endpoint products on a worldwide basis via inbound/outbound phone calls, email, web, and remote access. Provide consultation to independently troubleshoot & debug solutions for Cisco customers, partners, account teams along with collaborating with other TAC engineers to resolve issues.Who You AreIncident and Problem managementProvide technical support and expert guidance to onsite Reliance NOC, Cisco CX, and FTS team on ASR920 and ASR903 platform by leading the troubleshooting and suggest a workaround for quick restoration of services.Troubleshooting and resolution of issues related to interoperability with Core, PTP, SyncE, and RAN Network.Lead the cross-vendor and inter-domain events, analyze the systematic root cause and provide long term tactical solutions.Take up with the respective team like design, planning, configuration, etc. for a permanent fix and follow up for network-wide implementationKeep a track of all open bugs and follow up with the engineering team for a bug fix in the latest software version.Carry out suggested activities by Jio Manager; capture the required logs during the problematic condition.Adhere to Jio s documented operational processes and escalation guidelines.Keep a close watch on a device performance according to designed parameters and proactively initiate corrective actions to avoid critical outages.Provide technical support for all software upgrades.Provide on-call support after business hours in case of severity 1, Catastrophic/Critical incident. Change managementGuide team in preparing and verifying Method of Procedures . Participate in change management events and ensure Zero downtime during a planned maintenance window.Verify the service impact of Architectural and Network related changes and advise Operations and Planning team on the possible impact on cross-domain services. Competence developmentProvide technical leadership and build the capability of an onsite team by imparting training to onsite Reliance NOC, Cisco CX, and FTS engineers. The objective is to develop onsite team s technical skills on product functions and features, instill best operation practices through lessons learned/RCA reviews and enable engineers to be independent and confident in handling IPMPLS related queries and faults.Why CiscoWe connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who arent afraid to change the way the world works, lives, plays, and learns.We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.We Are Cisco.,

Keyskills :
root cause analysisroot causepop culturesmart citiesimpact analysismanaged servicestechnical skillsfault managementtechnical supportchange managementproblem managementsystem integrationoncall support

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