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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | General / Operations Management |
| EmploymentType | Full-time |
We re looking for an enthusiastic Customer Operations Associate with a passion for amazing customer service to join our Customer Operations Team. Reporting to the Customer Service Manager, you ll learn our products inside out, and how to juggle complex tasks, processes, while building relationships with our London team and UK based customers.About youYou have exceptional organisational and time management skills, the ability to perform smoothly and consistently in a fast-paced environmentYou are a detail-oriented perfectionist who loves to take on a complex task and gets it done, every timeYou are passionate about technology and social impact, and want to help build a business that delivers a meaningful difference to societyYou are incredibly organised, and hands-onYou are resilient, empathetic, collaborative and self-motivatedYou have experience in a customer or client facing environmentYou delight in solving problems and going above and beyond to treat customers fairly and leave them feeling valuedYou enjoy interacting with customers on a daily basis, both over the live chat and by emailYou have an upbeat approach and are able to think on your feetYou have excellent communication skills and are capable of presenting complex details, concepts and information in an easy to understand formatYou have an intermediate knowledge of Google Sheets and Excel and able to Manipulate dataNice to haveCustomer service experience in a financial services, technology or employee benefits companyExperience of working in a regulated environmentYou are familiar with CRM systemsKnowledge of G SuiteAdvanced Excel skillsYou have knowledge of TCF, the Data Protection Act/GDPR, CCA and Anti Money Laundering proceduresResponsibilitiesTake responsibility for regulatory communications, ensuring they are sent out promptly and meet all requirementsProvide additional support with our ongoing customer inbound and outbound contact, picking up emails and calls as requiredSupport the Customer Service Manager in the development of customer serviceProvide support to the London customer operations team including administrative tasksProducing monthly and weekly reports in Google Sheets and ExcelAnalysing bank detailsQuality audits and control checks on regulatory processesSupporting customer service enquiries,
Keyskills :
anagement skills time management customer service interest rates google sheets