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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Rs 2.5 - 3.0 Lakh/Yr |
| Industry | Internet / E-Commerce |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
We are hiring Strong Interpersonal professionals for the role of Customer Relationship Executive for a leading E-com brand.Please Find Below the Job Details:Brief :- Salary Package: up to 3 Lakhs per annum- Gender : Male / Female- Age Bar: up to 29 years- Experience: 1 - 5 Years- Qualification: GraduateJob Role:- Identifying, Handling and resolving customer queries and concerns while maintaining the expected quality on calls, chat or email.- Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs- Understanding multiple products and processes.- Retaining Customers by Influencing customers to buy or retain product or service by following a prepared script to give product reference information.Roles and Responsibilities:Answer general customer inquiries thought calls, chat, emails until the inquiry is closed.Manage customer accounts including assisting customers with information regarding their order history, order status, and all other standard requests received.Maintain customer service log, tracking all incoming inquiries and detailing out customer requests.Aggregate and report on customer service trends quarterly to sales, technology, design, and merchandising.Desired Candidates :- Strong interpersonal, problem-solving skills and verbal and written communication skills- Basic computer knowledge and technical skillsPlease contact Kajal Thakur in case of any query on Contact Number: 6261409484Candidates can apply at hr.careerzinn@gmail.com
Keyskills :
detailingmailsupportvoiceprocessonlinesupportchatprocesscustomerrelationsblendedprocesstrackingbusinessdevelopmentcustomerserviceonlineretailaggregateexecutive