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Customer Relationship Executive

2.00 to 4.00 Years   Mumbai City   29 May, 2020
Lodha Group
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryReal Estate
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Morning /afternoon shift operations - responsible for overlooking Lobby Reception & club house (7am to 4pm or 2pm to 11 pm)
  • Filling up daily check list , access control monitoring and visitor management,
  • Complaint registering with internal help desk, complaint tracking through feedback calls to resident,
  • Directing and using access control cards for all visitors, valet and automatic car park coordination
  • Ensuring cleanliness in lobby and porch areas via housekeeping, ensuring that security is well manned in the front areas
  • Ensuring that they attend all distress calls for gas leak detector or lift man trap
  • Handling Club house enquiries, club house orientation and induction for all clients, kids management in club house area,
  • Party confirmation handling and reservation diary management, billing processing and management, message handling and bell hop services management
  • Emergency services management as part of communication team during emergencies, butler service management
Skills: Ability to multi-task and perform well under pressure; Excellent customer service orientationQualification: Any graduateWork Experience: 2 to 4 years of experience with hotels or real estate companies,

Keyskills :
salesmarketing business developmentcustomer service customer relationsservice management visitor management

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