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Customer Service

1.00 to 5.00 Years   Mumbai City   09 Jun, 2021
Catalyst Corporate Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic),Sales / BD
EmploymentTypeFull-time

Job Description

Roles and Responsibilities

  • Listens to the caller (employee) & understand the request
  • Provides guidance to the employees by referring to the Available data
  • Ensures that the inquiry is resolved in a timely manner
  • Follows the set process, steps outlined in the OPL while responding to employees
  • Determines when appropriate to escalate to the Task force team
  • Ensures that calls are responded with Empathy and Care
  • Timely enter the required information into the Database
  • Update & review information in the research Database
  • Adhoc Projects, like data management, reporting etc.
    • ,

    Keyskills :
    data managementsetoplstepsresearchdatabasereportingmanagementCDISC StandardsOracle ClinicalCRF designSDTMMedidataInformArcSDEArcInfoWeb MappingInteger ProgrammingConstraint ProgrammingCPLEX

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