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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Job DescriptionJob Purpose : Plan , direct and implement Customer Service strategy , build long term competitive advantage for Company based on service differentiation by adopting best in class digital practices , design and implement comprehensive Customer relationship management system across the organization leading to improvement in the CSAT index.Key Accountabilities : Define overall CS philosophy & policy for the companyDesign and implement customer relationship mgt systemDesign and implement Contact centre strategy to facilitate scaling up needs of organizationCollection , improve customer experience.Retention National level loyalty programsDrive processes on Activation & Service Provisioning , QualityDrive Training across service verticalsSkills : Business AcumenDigital MindsetHigh results orientationCollaboration and influencing skillsHigh on initiative and driveContact Detail of Recruiter : Contact Number,
Keyskills :
ustomer service customer relationship management service provisioning relationship management customer relationship