hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Agent

0.00 to 5.00 Years   Mumbai City   07 Feb, 2023
LATINUM HR SOLUTIONS PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (International)
EmploymentTypeFull-time

Job Description

    JD-
    • Qualification - Graduate or undergraduate Degree in a relevant customer service field (preferred domain by Telecom/technical/Business and Financial Services) Or, Completed tertiary education in a relevant field from a recognized institution
    • Language Proficiency - The agent must have excellent English-speaking skills with neutral accent, including a high fluency in reading, writing, speaking and the use of the English language.
    • Computer Proficiency - An advanced general Microsoft Windows and computer skills, and accurate data entry abilities.
    Roles & Responsibility:
    • Excellent communication skills written & oral
    • Strong customer advocacy skills and understanding of customer interactions leading to successful customer outcomes.
    • Responsible for the end to end activation or assurance of a Service
    • Responsible for the completion of all work tasks within scope of function and queues and any remediations required to ensure the outcome is achieved.
    • Identifies the problem by understanding its nature and its component parts and the relation between them.
    • Ensure compliance adherence and timely completion of milestone
    • Updating & keeping records of customer interactions, transactions, comments and complaints as per defined process guidelines
    • Seek support and guidance if required
    • Work collaboratively with teammates (external and internal to Supplier) to solve customer issues as quickly and as efficiently as possible.
    • Effective communication with other business units to obtain the required information to successfully manage the Customers order
    • Demonstrates resilience and flexibility to change
    • We Care Privacy & Protecting our customer take all steps to protect customers privacy
    • Sales Order Quality get things right at First Time up front in order to reduce rework
    • Answer customer enquiries to appropriate areas when necessary.
    • Meet prescribed customer service standards and performance objectives
    • Effective communication on order status to Customers/Stakeholders
    • Generates timely and well-developed solutions to address the problem.
    • Able to apply solutions across varied problems using functional knowledge & logical conclusions.
    • Escalating the dependencies to the relevant teams for any assistance
    • Booking of appointments for customers
    • Dispatching of equipment to customers
    • Process customer requests (orders, provisioning, Post activations, assurance, billing)
    • Learns and uses knowledge for business Innovation.
    • Challenge measures/processes for operational excellence

Keyskills :
international bpointernational voice process

APPLY NOW

Customer Service Agent Related Jobs

© 2019 Hireejobs All Rights Reserved