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Customer Service Executive

3.00 to 5.00 Years   Mumbai City   14 Mar, 2022
Talent Corner HR Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryLogistics / Courier / Transportation
Functional AreaCustomer Service (International)Customer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • Coordinating with shipper & overseas office on new bookings, shipment status
    • Coordinating with local transporters and shippers to ensure timely and cost effective pick up and movement
    • Coordinate with Customers for day to day shipments
    • Coordinate with Operations for ensuring bookings as per customer requirements
    • Monitor incoming/ outgoing shipments and investigate with origins on any current/ potential delays.
    • Booking with airlines/shipping lines and following up for timely onward connection
    • Send routing and follow up with origin and update customer with status at all stages till shipment arrival.
    • Coordinate between shipper, local transporter and clearing agent/ department to ensure smooth export/import process takes place
    • Updating shipper & oversea offices on the status of shipment
    • Maintaining daily status reports
    • Coordinate with Sales/customers & overseas
    • System updates as per requirement
    • Working towards sustainable growth of handling customers business
    • Good Team player & maintaining cordial relations with internal/external customers

Keyskills :
customer supportcoordinate meetingsshipment processingfreight servicescustomer service

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