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Customer Service Executive

Fresher   Mumbai City   21 Feb, 2023
IQRA PLACEMENT SECURITY SERVICES Hiring For sharekhan
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.5 Lakh/Yr
IndustryBroking
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear all,urgent Required Customer service Onbording executive / Dial and trade Qualification Graduation Fresher are welcome Job location Kanjurmarg Send your resumes at whatsapp hidden_mobileJob descriptionKey responsibilities:Answer customer queries professionally through all the servicing channels and provideinformation / resolutions within the specified turnaround time. Record and categorize all customer interactions. Interact with internal department for query resolution, maintain regular follow-ups. Provide regular updates to the Customer for attempted open cases. Adhere to the servicing escalation martix so that specified TATs are achieved. Keeping up to date with latest events in processes/ product. Read and understood customer communications properly and respond to each pointraised. Checking all facts before sending out replies so that accurate information as per thecompanys policy and processes are disseminated to the customer.

Keyskills :
callingcustomer carecustomer service

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