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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | < Rs 50,000 - 2.5 Lakh/Yr |
| Industry | BPO / Call Center |
| Functional Area | Customer Service (Domestic)Customer Service (International) |
| EmploymentType | Full-time |
JOB TITLE Customer Service ExecutiveREPORTS TO Customer Service Team LeaderDIRECT REPORTS IF ANY NADATE OF CREATIONJOB PURPOSETo process forms and verify customer information, Personal and ProfessionalACCOUNTABILITIES* Telephonic verification of customer on daily basis* Greeting calls to customer* Solving 1st level of customer complaints within stipulated amount of time* Co-ordinate with franchisee owners/clients with respect to different requirements* Preparing MIS reports. Daily, Weekly and Monthly* Data Maintenance* Understand customer needs and provide relevant solutionsQUALIFICATION* Any GraduateJOB KNOWLEDGE, SKILLS & EXPERIENCE* Excellent communication skill* Well versed with MS Office ( especially MS office and MS PowerPoint )* Knowledge of MS Access would be added benefit* Good overall computer knowledge* Experience with 1 to 2 years* Well versed with background verification profile if experienced* Fresher can be consideredKEY RELATIONSHIPS/ CUSTOMERS* Sales Manager* Customer Service team members* Customer service manager
Keyskills :
service voice customer ustomerserviceskills non-voice customerservice msoffice