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Customer Service Executive

1.00 to 2.00 Years   Mumbai City   30 Apr, 2020
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

1 To hand customer queries / complaints / grievances on call or through e - mail2 Resolve queries on call or e - mail with defined TAT3 Liaise with internal departments to seek support on query resolution where required4 Follow escalation matrix where required 5 Average 120 calls + mails per day6 Excel knowledge - vlook up , Pivot table , Sum , if , count etc.,

Keyskills :
tat mail customerservice xcel pivot matrix escalation grievances pivottable queryresolution

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