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Customer Service Executive - DC (IN)

1.00 to 7.00 Years   Mumbai City   04 Jan, 2021
DBS Asia Hub 2
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.5 - 7 Lakh/Yr
IndustryBanking / Financial Services
Functional AreaFinance / Accounts / Tax,Sales / BD
EmploymentTypeFull-time

Job Description

*Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels.Job Purpose Performs, establishes and informs clients of the process flows for corporate action events/settlements. At least meet or exceed clients agreed service level requirements and achieve high standard of quality and commitment.Key Accountabilities

  • Account opening for various entities including FPI, FVCI, FDI, AIF etc
  • Timeliness to ensure that all Corporate Announcements and settlements & processing are done within TAT of receipt of announcements or proceeds
  • Accuracy to ensure at least 100% accuracy.
  • Should be aware of the latest SEBI / RBI regulations governing custody.
  • Responsive to ensure that all clients queries are responded to within 24 hours of receipt of query or if not to provide interim reply and to follow with a response within 3 days
  • Risk- to ensure that there are no critical audit findings / issues and to escalate any immediate and time critical issues to higher authorities.
  • People to participate in staff surveys, attend training when nominated and be crossed trained in other areas of work within the section or across section in order to become a well-trained leave cover.
Job Duties & responsibilities
  • Maker for the section.
  • Preparing regulatory reporting for various regulators.
  • Able to cover staffs that are on leave
  • Assist/participate in system development/enhancements
  • Escalate/follow-up on problem cases
  • Attend meetings related to work scope
Required Experience: Should be well versed with Settlements, Corporate Actions, and Depository operations.Education / Preferred Qualifications At least a Graduate.Core CompetenciesShould possess the following skills:
  • Communication
  • Teamwork & Collaboration
  • Ownership of Result
  • Problem Solving
Technical Competencies Should possess the following competencies:
  • Knowledge of Securities Markets
  • SWIFT
  • Awareness of FII & Custodian regulations
  • Sound knowledge of depository module of NSDL & CDSL (DPM)
Work RelationshipSuperior(s): Direct SuperiorSubordinate(s): Team Members in Custody OperationsPeers: IT Support, Operations Team, T&M, Marketing, Finance & Controls.External Parties: Brokers, Other Custodian Banks, Depository, Exchange, Merchant Bankers and Local Authorities,

Keyskills :
customer servicesalesmisaccountsinsuranceit supportservice levelcorporate actionsregulatory reportingrbifditatnimblefinancebankingcontrolaifcdsl

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