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Customer Service - L1, Document Services

2.00 to 3.00 Years   Mumbai City   16 Feb, 2021
Integreon, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryLegal
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

Who we are:Integreon is a trusted, global provider of award-winning legal, document, business and research support solutions to leading law firms, legal departments, financial institutions and professional services firms. We apply a highly trained, experienced staff of 2,400 associates globally to a wide range of problems that require scale and expertise, enabling clients to become more operationally efficient by streamlining operations, maximizing investment and improving the quality of work they provide their end clients. With delivery centers on four continents, Integreon offers multi-lingual, around-the-clock support, as well as, onshore, offshore and onsite delivery of our award-winning services.For more information about Integreon, please visit www.Integreon.comRole and ResponsibilitiesTechnical

  • Maintain organizational and client confidentiality
  • Coordination of jobs between Associates, Shift Supervisor and the Client
  • Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfillment of workflow requirements, including deadlines
  • Keep abreast with issues / concerns on the shift and keep the manager posted
  • Responsible for prompt response, timely follow up to consultants
  • Approachable and open to working with staff to resolve problems at any level
  • Help coordinate day-to-day operations as well as manage the broader needs of clients
  • Retrieve, store and dispose of customer files and data per defined procedures
  • Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management
  • Assist manager in managing production startups, hang-ups and changeovers and IT/Networking problems
  • Ensure accurate record keeping, time tracking and reporting for the shift
  • Assist manager in coordinating and providing timesheets for temp staff
  • Operate within the agreed Standard Operating Procedures
  • Follow proper document management systems
Functional Skills
  • Positive attitude
  • Strong time management and organizational skills
  • Able to work independently when necessary to resolve problems
  • Attention on detail and consistency to meet client s quality control requirements
  • Friendly, non-hierarchical and empathic with colleagues and staff
  • Strong Coordination skills
  • Ability to work under pressure
  • Comfortable interacting with clients in person, email and telephone
  • Strong verbal and written English communication skills
  • Good presentation skills
  • Willingness to work on rotating shifts (including weekend shifts)
  • Ability to adapt any process changes
  • Adhere to client leave policy and business etiquette
Qualification:Graduate or equivalent preferredExperience2-3 years of relevant experienceJob Location:MumbaiJob Reports to: Operational Lead,

Keyskills :
law firmstime trackingrecord keepingquality controltime managementdocument managementprofessional servicesfinancial institutionsclient confidentiality

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