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Customer Service Manager

3.00 to 5.00 Years   Mumbai City   17 Jul, 2023
Skyleaf Consultants
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Dear Candidate,Greetings of the day!We are Hiring forCustomer Service ManagerOverall responsibilities include:People Management: Identifying and eliminating barriers to accuracy, productivity, and quality. Carrying out supervisory responsibilities by standard policies and procedures;additional responsibilities include interviewing, training, and motivating employees;planning, assigning, and directing work; rewarding and disciplining employees; andeffective conflict resolution. Communicating policies to associates and becoming the primary information sourcefor staff; following up to ensure compliance and consistency; taking corrective actionas necessary and documenting the issue and actions taken. Owning and driving performance metrics with the team, including the use of a QualityAssurance program to Move the needle Project Management:Solving complex customer service issues and proactively heading off negativeservice trends. Understanding and correctly utilizing resources provided by internal systems,departments, policies, and procedures Development, analysis, and improvement of new strategies and procedures. The CSManager will have the ability to develop, plan, and implement short- and long-rangegoals Developing and achieving performance goals and objectives to achieve customerpromise expectations Voice of the Customer: Summarizing and providing critical analysis of the top 3customer issues to be improved on a quarterly review cyclesRegards,HR Team

Keyskills :
project managementcustomer service

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