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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BDCustomer Service (International) |
| EmploymentType | Full-time |
7+ years in Logistics Forwarding Industry and including 3 years as Team Lead. Salary As per previous CTC. JOB SUMMARY The role involves effective communication with customer either via phone, email or face to face to resolve any issues and escalations without supervision, related to product and service. As a CS Manager, one of the most important role is leading and motivating a team to ensure they re giving the best customer service possible. The role also involves you to know your company s products and policies inside out and be able to communicate it to other members of staff. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention. You will be single will be single point contact all our vendor partners/ service providers for all tasks including price negotiations, handling escalation with regards to price or billing discrepencies etc. KEY ROLES AND RESPONSIBILITIES: - Over All: o Helping to build good customer relationship, create and facilitate organic growth. o Taking responsibility of customers issues and following problem through to resolution o Plannning staff appraisal, new recruitment, weekly review meetings staff meetings in liason with the senior management. o Training and development o Handling complaints and queries (from customer and staff) o Set effective process, ensure o Liasoning between Sales, Telesale, Tech Team and senior management for any product , Tech or service related issue. - Customer Interaction: o Demonstrate to customer staff how to use web-portal and answer all customer queries o Handle customer registration process o Support team Negotiate pricing with customer and closure o Manage entire co-ordination with customer for shipment status updates,
Keyskills :
customer servicesales bankingcompliance accountscustomer service training staff appraisalsenior management