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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Customer Service Manager Inbound Cross Sales Customer Service Manager Inbound Cross SalesBusiness Unit: Commercial BankReporting to: Customer Service HeadLocation: Mumbai - Thane JOB ROLEManaging Customers queries via Voice, Email, Walk- ins EscalationEnsuring the SLAs target to be achievedManaging the cross sell team generating Leads and following up for the closure of the leads generatedManaging all the channel through which leads are accumulatedManaging MIS of Inbound call center cross sell teamCo- ordinating with different stakeholders JOB REQUIREMENTExperience in managing Call Centre SLAsMust have handle team minimum team size of 20 team memberShould have good Excel knowledge along with Power- point presentationGood command over language,
Keyskills :
customerservice sales banking compliance accounts callcenter crosssales followingup mis slas excel email closure command business commercial ACD CTI ep ting kf ceManagement