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Customer Service Representative

0.00 to 1.00 Years   Mumbai City   14 May, 2023
Advait Techserve India Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryBPO / Call Center
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    • JOB FUNCTIONS / RESPONSIBILITIES
    • Attend incoming call from CS Hub of all regions, Sending agents and remitters, Beneficiary.
    • Make out going call to the beneficiary & Correspondent to ensure payout are done on time.
    • Provide support to Ria India locations and our principle agent head offices on managing their credential (Unlock user & Password reset.
    • Work on unpaid transitions to get it paid.
    • Monitoring bank deposit transaction are processed timely.
    • Managing IMPS and NEFT Report received by correspondent.
    • Rejected & Returned transactions to be updated, especially India IMPS & NEFT.
    • Notify concerned to resend transactions.
    • Follow up with correspondent for any unpaid transaction (Bank Deposit) Email to be responded at the earliest, and ensure that no emails are unanswered.
    • Ensuring customer inquiries and issues are addressed timely and accurately. Also, to check if the entire process is updated into Fx Online accurately.
    • Investigating and solving customers problems, which may be complex or long-standing that have been passed on or escalated.
    • Working along with Compliance dept. on getting updates from regulators and implementing them real time, team to be updated on all important regulations.
    • Skills and AbilitiesA fluent level of English and Telgu as well as any other language will be highly valued (multinational company with partners worldwide) Good knowledge of computer and basic knowledge of Excel. Should have basic knowledge of India Banking system

Keyskills :
communication skillsmicrosoft office

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