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Customer Service Representative

1.00 to 3.00 Years   Mumbai City   25 Jul, 2019
Talent Corner Hr Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 3.0 Lakh/Yr
IndustryIT - Software
Functional AreaClient ServerCustomer Care Executive
EmploymentTypeFull-time

Job Description

Position Name: Customer Service Representative CSR Duties and Responsibilities include:

  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers needs to achieve satisfaction
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
Requirements
  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity
  • with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree
Please contact R. ChandraShekar @ 9533601953 or mail to r.chandrashekar@talentcorner.in

Keyskills :
charactersaccountspresentationprospectcommunicationustomercomplaintssalesleadsnewleadscustomersupportcustomerserviceinternetleadsclientservicepresentationskills

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