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Customer Success Manager

3.00 to 6.00 Years   Mumbai City   16 Mar, 2023
RECRUITER WINGS CONSULTANCY LLP
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    • Experience in negotiating, dealing, interacting, retaining, and acquiring new customers.
    • Strong ownership attitude and rigor to drive the team.
    • Excellent communication skills with ability to interact and engage with both internal and external stakeholders; should be able to handle communications across verticals.
    • Acumen to translate business requirements into technical solutions and vice versa. Can identify business opportunities with existing customers or partner with others to create one.
    • Can lead culturally and functionally diverse teams working across time zones.
    • Must come from a technical background to understand Company core products. Preferable educational/skill-set backgrounds CS, ECE
    • Work experience of 3-7 years. Must come from an enterprise background, preferably Software.
    • Comfortable with the shifting dynamics of a start-up.
    • Customer onboarding, training, and support
    • Making customers aware of resources such as knowledgebase articles, tutorials, how-to videos, and webinars
    • Gathering customer feedback and sharing it internally to improve the product and/or establish better Customer Support practices
    • Analyzing customer data and helping them discover aspects of the product that are most beneficial to them
    • Carrying out periodic health checks to avoid churn
    • Firefighting during account escalations
    • Account management and renewals
    • Keeping customers updated on changes to the product they are using, new features, and new products they might find useful
    • Encouraging customer advocacy through internal NPS surveys, external reviews, case studies, testimonials, and referrals
    • Upselling and cross-selling through review of customers progress

Keyskills :
growth managementcustomerproject managementmanager

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