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Customer Success Manager - Building Material

2.00 to 5.00 Years   Mumbai City   28 Jun, 2022
Mantras2Success Consultants
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Description: The Company is looking for a high performing Customer Success Manager to help meet sales and revenue growth targets with a strong orientation in digital and metric driven analytical approach. He/she will be responsible for managing accounts, repeat order and increase wallet share, directly interacting with MSMEs to sharpen understanding of their requirements & buying behavior, enriching client profiles for targeted selling. Interaction with distributors, building relationships, understanding and keeping abreast of market dynamics and effective feedback loop are important aspects. Roles & Responsibilities: - Achieve repeat sales and wallet share targets- Understand, categorize and analyze reasons for client drops and increase active to on-boarded client ratio- Market intelligence inputs for pricing and activation- Build and promote strong and lasting relationships with distributors on the platform- Design and execute plan for outbound calling for sales conversion- Enrich and maintain customer profile and update status in CRM- Work hand-in-hand with customer acquisition team for smooth transition of clients with minimal drop outs- Assist customers through their credit application journey- Provide structured and specific feedback to category and product teams for prioritizing category expansion and product development QUALIFICATIONS & COMPETENCE REQUIRED: - Engineer/CA + MBA from premier institute. Selective very strong candidates with relevant experience without MBA may also be considered.- 2-5 years of key account management & sales experience in B2B segment (pre or post MBA)- Experience meeting customer needs, building customer relationships and knack for closing sales- Strong communication & interpersonal skills- Self-starter and driven- Language Skills: fluent in English. Knowing Tamil or Kannada is an added advantage,

Keyskills :
salescustomer servicecustomer relationsmarketingonboardingkey account managementkey accountmusic makingclient profilesoutbound callingmanaging accounts

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