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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Telecom / ISP |
| Functional Area | General / Other Software |
| EmploymentType | Full-time |
Smart Home| Home Automation | NCC Telecom | DigitalDreams Customer Support Advocate Description We re seeking a customer support advocate who is comfortable becoming an expert in all aspects of our products (hardware and software) and providing professional, courteous phone and email support on a daily basis. Additionally, successful candidates in this position must be self- directed and take complete ownership of the customer experience in order to exceed individual service goals, and demonstrate operational excellence. The position requires you to interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.Responsibilities Assisting and providing technical support to field issues generated by company clients via web, phone, email, chat, forums and on site (when needed) Act as main resource for all customer product questions, technical issues, or complaints by responding to customer calls and emails Must be able to speak and write clearly and assertively Deal directly with customers either by telephone or electronically Respond promptly to customer inquiries and resolve customer issues Follow up on customer interactions Analyze, monitor and respond to product reviews Product manual, FAQ and support document development Visit customer sites for inspection & demo Schedule Service Engineers intelligently and efficiently The candidate should be responsible, self- motivated, creative, capable of multitasking, good with deadlines and possess strong communication and organizational skills Customer service experience is required, within the technology or consumer product space is preferred A previous knowledge of Microsoft Office is required.Requirements Bachelors degree in Computer Science or equivalent practical experience 1- 4 years customer service experience Experience with Zendesk, Asana & Kayako is preferred but not required Excellent communication skills both written and verbal Demonstrated experience with learning complex business systems and new procedures Strong proficiency in Word and Excel required Strong ability to craft high quality, strategic communications reflecting best- practice principles of customer service Self- direction is required: must be able to work with minimal supervision Competitive renumeration Startup environment where you ll help shape the culture and have a huge impact You get to work on innovative products and challenging problems with some amazingly talented (and fun) people! Flextime Three weeks paid vacation The post- holder must maintain the confidentiality of NCC and its clients / contacts at all times. This Job Description is intended to provide a broad outline of the main responsibilities only. The post- holder will need to be flexible in developing the role and in initial and ongoing discussions with the designated managerHow to Apply Monday- Saturday: 9:30am to 6:00pm Last Saturday of Month: Latest Product Video Infinity Switches Intro Video - YouTube Tap to unmuteIf playback doesnt begin shortly, try restarting your device.An error occurred while retrieving sharing information. Please try again later.Twitter Widget Iframe Digital Dreams Stats Hi! Were here to answer any questions you may have.,
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