hireejobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Support Associate

1.00 to 3.00 Years   Mumbai City   11 Dec, 2023
Transformatrix Global Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 2.0 - 2.5 Lakh/Yr
IndustryKPO / Analytics
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    Job description for customer support AssociatePosition Overview:We are seeking a dynamic and customer-focused individual to join our team as a Customer Support Associate for a Blended Voice and Chat Process. In this role, you will be responsible for effectively handling both voice and chat interactions with customers, providing exceptional support, and ensuring a seamless customer experience. The ideal candidate possesses strong communication skills, a knack for problem-solving, and the ability to multitask efficiently. Key Responsibilities:
    • Handle incoming customer inquiries and issues via both voice and chat channels.
    • Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
    • Assist customers in troubleshooting technical problems and navigating our products/services.
    • Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
    • Utilize established guidelines and resources to resolve customer issues promptly and effectively.
    • Document customer interactions, details, and resolutions accurately in the designated system.
    • Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
    Qualifications:
    • High school diploma or equivalent.
    • Excellent verbal and written communication skills in English (additional languages may be a bonus).
    • Proficiency in handling both voice and chat interactions.
    • Strong active listening skills and ability to empathize with customer concerns.
    • Comfortable working in a fast-paced and dynamic environment.
    • Flexibility to work in shifts, including weekends and holidays, based on business needs.
    Timings: 6:00 am to 3:00 am (ANY 9 Hours Shift) Rotational shift Depends upon roster Location: Saki Vihar road, Tunga village, Powai Days of working: Hybrid model of workingBenefits:
    • Competitive salary and performance-based incentives.
    • Opportunities for career growth and advancement within the company.
    • CTC includes PF which goes into the savings of employee
    • Monthly RnR - vouchers certificates provided
    • Mediclaim benefit of 2 lakhs Accidental coverage for self & family
    • 1 week of classroom training (product & process knowledge)
    • Test on day 8th (once cleared candidate gets Training Completion Certificate
    • 4 weeks of On Job Training (OJT)
    Interested Candidates can apply onhr15@mumbairozgaar.com ORhidden_mobile

Keyskills :
englishcustomer carecustomer service

APPLY NOW

Customer Support Associate Related Jobs

© 2019 Hireejobs All Rights Reserved