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Customer Support Specialist

1.00 to 3.00 Years   Mumbai City   18 Mar, 2022
Talent Zone Consultant
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaCustomer Care Executive
EmploymentTypeFull-time

Job Description

    - Manage, Prioritize and Respond to Incoming Customer Communications Via Email & Chat (maybe Phone in the Future) - Keep An Eye Out for Anything Amiss like Platform Bugs/issues, Fraudulent Transactions, Money Issues, Edge Case Scenarios Etc. - Identify and Flag Any Trends that May Be Building Up in the Incoming Communication So as to Anticipate Issues and Crush the Underlying Cause - Identify Gaps in Our Knowledge Center and Recommend Fills to Bridge the Gap - Work Closely with the Product Team with Inputs On Shaping World-class Efficient Processes for Our Happiness Team - Be a Powerhouse of all the Knowledge of the Platform and the Cryptocurrency World experience: - Were Looking for Champions with at Least 2 Years of Experience in a Similar Customer Support / Technical Support Role. Experience in Supporting Financial Services is a Bonus, But Don t Let that Stop You from Applying. qualification : Bachelor of Arts Bachelor of Business Administration Bachelor of Business Management Bachelor of Commerce Bachelor of Computer Application Bachelor of Engineering/ Bachelor of Technology Graduate working Days : 5 Days a Week (10:00 am to 7:30 Pm) job Nature : Full TimeSalary 3 Lac To 5 Lac P.A. Industry ITES / BPO / KPO / LPO / Customer Service / Operations Work Experience 1 - 3 Years Qualification Other Bachelor Degree,

Keyskills :
customer supportcustomer relationsdeliverysaleswarrantycustomer servicetechnical supportcustomer handlingfinancial services

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