| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Hyderabad Jobs |
| Banglore Jobs |
| Chennai Jobs |
| Delhi Jobs |
| Ahmedabad Jobs |
| Mumbai Jobs |
| Pune Jobs |
| Vijayawada Jobs |
| Gurgaon Jobs |
| Noida Jobs |
| Oil & Gas Jobs |
| Banking Jobs |
| Construction Jobs |
| Top Management Jobs |
| IT - Software Jobs |
| Medical Healthcare Jobs |
| Purchase / Logistics Jobs |
| Sales |
| Ajax Jobs |
| Designing Jobs |
| ASP .NET Jobs |
| Java Jobs |
| MySQL Jobs |
| Sap hr Jobs |
| Software Testing Jobs |
| Html Jobs |
| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | IT - Software |
| Functional Area | Customer Service (Domestic) |
| EmploymentType | Full-time |
Receive inbound calls and ensure that cases and interactions are logged correctly in CRM Ensure security verifications are carried out per company policies and procedures Resolve customer queries, ensuring that a high standard of customer service is maintained Place outbound calls to customers when required in line with Client / Company guidelines Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs. Work productively whilst maintaining exceptional call/data quality standards in line with targets Contribute to the team through open and regular communication with peers / supervisors Adhere to all company or departmental policies and procedures (personnel and operational) Keep process, technical, operational and sales knowledge (of self) maintained / updated Maintain regular and punctual attendance in line with company policies and procedures Minimise customer complaints and escalations by providing exceptional service and call control Report all technical equipment (computer, phone, network) issues to team leader Perform other duties commensurate with the post as per Client and Management guidelinesUnique Knowledge & Skill Requirement Good customer service skill with neutral accent Basic technical knowledge of Computers, peripherals like Modem, Windows operating systems, Internet connectivity, Email software, Browser software. Ability to multi-task in usage of different applications and tool Experience Profile Prior international call center work experience preferred Fresher s acceptable Non-call center work experience would be irrelevant,
Keyskills :
upselling teamhandling sales elfmotivated